Lessons about trust

Lessons about trust

A few weeks ago I had the pleasure of meeting former Governor General, The Right Honourable David Johnston. Mr. Johnston was the keynote speaker, talking about his book ‘Trust’.  This all went down at a leadership conference where I was one of the main organizers, for leaders in healthcare.

The book is great and his talk explored the concept of Trust in healthcare.

Two concepts from the book that resonate with some of what I teach in the leadership development space, and what I quite often share with coaching clients are:

  • Listen first – Trust grows when you take time to understand the thoughts and feelings of others before you act
  • Be consistent – Trust builds when you bring the same temperament and character to your public and your private behaviour

Listen first

Related to this is the art of asking questions. Asking questions and actively listening allows you to walk side-by-side with the person you’re in conversation with. It allows you to slow down so that you have time and space to understand what the other person is saying.

Why is this important? Because no one likes be talked AT. We want to be spoken WITH.

The person that asks the questions controls the conversation. Or another way of thinking about this is: “The quality of the questions we ask determines the quality of the answers we get.” – something I recently learned from Paul Martinelli.

Simply put, if you want to build connection, influence and leadership, get good at asking questions – it can build solid trust. Good leaders ask great questions!

Be consistent

How you do one thing is how you do everything. Or, how you show up in one space is how you show up in every space. Of course there’s nuances when your with different types of people – family vs. co-workers.

But, if you’re a good communicator, that’s likely showing up in every space you’re in. With unique and specific differences, situation pending.

Don’t leave people guessing as to which version of you is showing up. Be consistent. That builds  credibility and trust.

In other news, want to conquer your values?

Conquer your values in 2023

I’m super excited to share that I ‘m hosting a complimentary and private training on December 10, 10am-12, called CONQUER YOUR VALUES IN 2023.

This training is for us to end the year strong and to set ourselves up for success in 2023.

We’re going to spend most of our time identifying our core values. The reason why this is important is because every decision you make is based on your values. So it’s extremely beneficial to know what those core values are.

From there we’ll discuss how we can lean on values better for personal growth and professional development. That means in smaller breakout groups we’re going to talk about how we can live and lead better from our core values.

There will be a chance for participants to network with each other in a different way than what you typically experience – keeping in mind, you’re always one connection away from an explosion or new opportunity. So you never know where conversations may lead.

Hope to see you there – please sign up here – limited spots: CONQUER YOUR VALUES IN 2023.

CONQUER your potential!


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